Good People,
Great Tech

Optimizing Operations for Business Growth

Navigating the complexities of modern technology can be challenging for businesses. Good People Technologies is here to simplify that journey. Whether you’re grappling with e-commerce intricacies, operational hurdles, or financial management, we’re dedicated to efficiently solving your tech-related problems, so you can focus on what truly matters – the growth and success of your business.

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Benji Burrell LLC is now…

Good People Technologies LLC
and our subsidiary
Good People Automations LLC

Our new names signify our commitment to doing impactful work for exceptional individuals and companies. We believe in the power of collaboration, innovation, and doing good, and our new identity reflects these values.

We remain committed to delivering top-notch business engineering and fractional CTO services, along with ERP management and e-commerce solutions.


What We Do

Advanced Business Technology Engineering ™

Ecommerce

Customized e-commerce solutions to meet specific business needs.

Integrations

Seamless integration strategies to optimize business operations.

ERP Solutions

Enterprise Resource Planning software setup and integration.

Fractional Chief Technology Officer (CTO) Consulting

  • Extensive experience in navigating complex technology landscapes.
  • Strategic partnership with leadership to foster innovation and enhance customer experiences.

Our average client enjoys:

100%

reliable financial reporting

2000+

hours saved annually through automation

50%

reduction in data errors*

90%

reduction in error resolution time*

364%

Three-year average return on investment (ROI)*

75%

Up to 75% reduction in development timelines*

This is perfect for you if...

You’re ready to break through growth ceilings with integrated solutions for increased sales, complex operations, and workforce expansion.
You want to reduce manual work, eliminate bottlenecks, errors, and inefficiencies for smoother operations and scalability.
You need real-time financial insights with seamlessly integrated accounting, sales, and inventory systems.
You want to reduce costs by automating tasks, eliminating redundancy, and minimizing errors.

In just a couple of months...

Your e-commerce business has evolved into a seamlessly automated powerhouse—swift order processing, precise customer interactions, and soaring sales.

Are you struggling with order fulfillment? financial clarity? unhappy customers? systems for scaling? integrating software? customer inquiries?

Are you struggling with

order fulfillment? financial clarity? unhappy customers? systems for scaling? integrating software? customer inquiries?

IT'S TIME TO LEVEL UP YOUR OPERATIONS.

Feel familiar?

You’ve hit a growth ceiling with your current systems and realize you need integrated solutions to manage increased sales, more complex operations, or an expanding workforce.

Your current patchwork of software requires too much manual work, leading to bottlenecks, errors, and inefficiencies that hinder growth.

You can’t get real-time financial insights due to disconnected accounting, sales, and inventory systems—and need a unified view to make informed decisions.

Your customer service team struggles with processing orders and responding to customer inquiries, negatively impacting customer satisfaction and loyalty.

You’re ready to embrace a digital transformation to stay competitive but require expert guidance to navigate the complex process of selecting and implementing an ERP system.

You’ve been let down by technology solutions or consultants in the past and are looking for a reliable partner who can understand your needs and deliver effective solutions.

You want to reduce operational costs by automating tasks currently done by employees, eliminating redundant work, and minimizing errors.

We specialize in helping multimillion dollar e-commerce companies just like yours.

With a customized ERP solution, we streamline your business’ most important systems.

Automated Order Processing

Automatically assign orders based on warehouse locations, stock availability, and delivery routes.

Streamlined Inventory Management

Minimize stockouts, optimize warehouse space, and enhance supplier relationships.

Instant Financial Reporting

Integrate new sales transactions and inventory adjustment with your financial dashboard for real-time reporting.

Scalable Sales

Implement intelligent sales systems that instantly leverage customer data and insights to identify opportunities and eliminate bottlenecks.

Top-Tier Customer Service

Give your customer service team the data they need to create happy customers—including histories, delivery statuses, and inventory queries.

Get Ready for Rapid Growth

Leverage a scalable infrastructure that can adapt to future challenges and opportunities.

Advanced Business Technology, Ecommerce, and Integrations

How We Streamline Your Operations and Put Your E-Commerce Business on Autopilot

How it works

1: Design

First, we’ll take a deep dive into your objectives, challenges, and existing tech stack so we can design a custom solution for you.

2: Develop

Then, our development team will build out the solution, including coding, testing, and debugging.

3: Deploy & Integrate

We’ll deploy the system within your business and work with your team to ensure smooth adoption.

4: Optimize

We’ll continue to monitor and evaluate your system to keep it running smoothly and identify opportunities for improvement.

Ready to Take the Next Step?

Schedule a consultation today and discover how our customized ERP systems can streamline your operations, fulfillment, and sales.

CLIENT TESTIMONIAL

Meateater Inc. experienced a seamless launch of their ERP system overhaul with no downtime.

MeatEater, Inc. is an outdoor lifestyle company founded by renowned writer and TV personality Steven Rinella. Host of the Netflix show MeatEater and The MeatEater Podcast, Rinella has gained wide popularity with hunters and non-hunters alike through his passion for outdoor adventure and wild foods, as well as his strong commitment to conservation.

The Meateater, Inc. Family of Companies includes:
First Lite – FHF Gear – Phelps Game Calls – Dave Smith Decoys
100 hours

Downtime during development, testing, and relaunch of ERP customizations

1500 +

Staff hours per year saved by automating & optimizing order processing, returns, exchanges and refunds.

0 %

Reliable financial reporting for executives

Goals

  • Integrate e-commerce platforms into NetSuite ERP swiftly, ensuring no disruption to high-volume sales sites within tight deadlines.
  • Streamline and enhance reliability of customized e-commerce integrations within the ERP.
  • Develop ERP customizations for accounting, rectifying existing data inaccuracies.
  • Consolidate various inventory systems into one chart of accounts for efficient management and reporting.
  • Offer crucial support for ERP modifications to third-party logistics and fulfillment, guaranteeing smooth order integration.

Approach

  • Defined work scope and roles, created a comprehensive tech stack diagram, and facilitated efficient planning and team coordination.
  • Provided strategic guidance to team members, focusing on goals and deadlines while adapting to overcome challenges and simplify systems.
  • Re-engineered and updated NetSuite ERP customizations for comprehensive e-commerce activities, including orders, returns, and warehouse management.
  • Ensured development reliability with thorough sandbox and unit testing, along with implementing version control.

Results

  • Seamlessly launched new e-commerce stores with ERP customizations on time, with no downtime during the critical re-engineering of NetSuite ERP and 3PL integrations.
  • Effectively managed product movement at the 3PL with minimal downtime, ensuring uninterrupted order delivery.
  • Provided high-level guidance that significantly expedited development, streamlined the system, and enhanced ERP functionality for customer transactions in new e-commerce settings.
  • Improved financial data accuracy, thereby restoring executive confidence in financial reporting and overall system reliability.

CLIENT TESTIMONIAL

Investment Software Systems saved thousands of staff hours per year with an ERP revitalization.

For more than 2 decades, Investment Software Systems has provided a variety of services for the publishing industry.  They are a one stop shop for order management, payment processing, warehousing, fulfillment, and online hosting of paid subscription content.  
500 +

Staff hours per year diverted to higher and better uses.

50 %

Data integrity, zero data loss.

0 %

Reduction in customer service calls and staff time.

Goals

  • Develop a custom ERP software tailored for business logistics, payment processing, customer service, and drop shipping, addressing the current lack of critical features and meeting the evolving business needs.
  • Enhance the performance and reliability of the existing custom ERP, significantly reducing the excessive man-hours currently needed for its operation.
  • Automate customer payment processing, eliminating manual tasks, and efficiently updating multiple websites with payment results to manage customer access to paid content.

Approach

  • Guided the company in evaluating and upgrading their existing ERP software, while simultaneously modernizing hardware and networking to maintain uninterrupted operations.
  • Enhanced the custom ERP software with a new integrated development environment, server virtualization, and robust onsite and offsite backups for improved data security.
  • Streamlined ERP functionality by troubleshooting bugs, integrating new importing and emailing features, and automating website access controls.
  • Overhauled the database engine and developed multiple secure, seamlessly integrated websites to optimize business operations.

Results

  • Achieved a 10x increase in ERP operational speed, saving thousands of staff hours yearly, while streamlining website integrations to reduce manual work and customer service calls.
  • Enhanced bulk email system reliability and maintained nine years of secure, uninterrupted operations across multiple hosted websites.
  • Simplified development processes and established an integrated development environment, accelerating ERP enhancements and reducing complexity.
  • Implemented effective backup and restore features, eliminating data loss and ensuring continuous system uptime.

CLIENT TESTIMONIAL

Asheville Mind and Body Achieves Smooth Business Operations and Increased Efficiency with Enhanced Online Presence

As a counseling and wellness firm dedicated to serving adolescent girls and young adult women, Asheville Mind and Body leveraged elevated web presence and systems to enhance their service delivery and operational stability.

Goals

  • Establish a strong web presence for Asheville Mind and Body to increase awareness of their existence and the services they offer.
  • Implement technology solutions that would support their business needs, with a preference for being empowered to manage some aspects independently.
  • Achieve a seamless and easy business operation where client inquiries and bookings are consistently coming in.

Approach

  • Developed a clear plan for Asheville Mind and Body to establish a strong web presence, ensuring a strategic approach to increase awareness of their services.
  • Guided the implementation of technology solutions tailored to the business needs of Asheville Mind and Body, emphasizing empowerment and independence in managing certain aspects.
  • Fostered a smooth and efficient business operation by providing ongoing support and ensuring that client inquiries and bookings were consistently managed.
  • Maintained high levels of customer service post-implementation, ensuring quick resolution of any issues.

Results

  • Developed and implemented efficient and smooth business operations, eliminating previous concerns about client engagement and business growth.
  • Enhanced Asheville Mind and Body’s operational capabilities and autonomy, allowing for a more active and engaged service provision.
  • Established a reliable and consistent process for handling business activities, marked by an increase in operational efficiency and income stability.
  • Delivered exceptional ongoing support and swift issue resolution, fostering a strong sense of reliability and confidence in technology management.

CLIENT TESTIMONIAL

The Farm Re-Launches Rental Business Websites with Enhanced Security, Usability, and Design

The Farm offers distinctive rental accommodations that blend rustic charm with modern comfort. Catering to a diverse clientele, they emphasize a commitment to guest satisfaction and a unique, tranquil retreat experience.

80 %
Website uptime following re-launch.
20 %

Decrease in time spent on website management.

20

ELIMINATED high website troubleshooting expenses

Goals

  • Quickly restore and securely re-launch multiple rental business websites following a cyberattack, ensuring minimal downtime and disruption to booking processes.
  • Enhance website security and quality to prevent future cyber threats, while maintaining user-friendly interfaces for customer bookings and inquiries.
  • Implement robust on-site and off-site backup systems to safeguard website data against potential future compromises.
  • Transition website management and credentials back to the client, enabling independent, efficient, and secure handling of their digital assets.

Approach

  • Conducted a thorough assessment of the compromised websites, identifying key vulnerabilities and areas for improvement, leading to a prioritized action plan for quick and secure restoration.
  • Selected and implemented advanced hosting solutions and security measures, ensuring robust protection against future cyber threats while maintaining ease of use for website visitors.
  • Redesigned and modernized the websites, incorporating both aesthetic and functional enhancements to improve user experience and align with current web standards.
  • Provided comprehensive training and documentation to the client for the new systems and security protocols, enabling smooth transition and independent management of their online presence.

Results

  • Successfully relaunched all affected websites with enhanced security measures and modern design, resulting in zero downtime and a seamless transition that maintained continuous online presence and booking capabilities.
  • Significantly improved website security and resilience against cyber threats, leading to a robust online environment with no subsequent security breaches or data compromises.
  • Enhanced user experience through modernized website designs, which led to an increase in customer satisfaction and engagement, as well as easier navigation and booking processes for clients.
  • Empowered the client with full control and independent management of their websites, ensuring long-term sustainability and efficiency in managing their websites.

What our clients say

From the scoping, to diagramming out our system architecture, to implementing the solution - Benji has very strong attention to detail. His team is extremely professional and offered valuable solutions to our projects that we needed their technical support on. Executed on all promised deliverables and have seen sustained performance from each implemented solution since project completion.
Taggart Spenst
MeatEater, Inc.
When I was fortunate enough to connect with Benji about 10 years ago, he truly saved our operations. We were in a tight IT spot, and with very few prospects for assistance. His willingness and ability to take on a massive OS upgrade in addition to modifications of our customized software was second to none.
Ruth Olofson
Investment Software
Systems, Inc.
Benji is an incredibly good listener and problem solver. We’d hire him in a heartbeat for problems that are over our skillset. No internal employee could spearhead or execute the task we needed to get done. Benji is the for-hire assassin. His skills and attention to detail is extraordinary.
Phillip Curry
Astral
Benji was able to tackle any challenge we threw at him, and help us understand the mechanics of his solution. He provided accurate timelines for his work and executed as promised.
James Trombley
Astral
Knowing that I have Benji in my corner is a very important part of my business. I know that whenever I have issues, it is quickly resolved.
Dave Penrose
Penrose Environmental
Our data is easy to find, our hardware is up to date, and I know our customer data is safe and secure from cyber threats. Benji’s staff has always been helpful, responsive, and there when I needed them. We highly recommend his services.
Marvin Thomas
Swannanoa Cleaners

FAQ's

Consider implementing an ERP system if your business processes are complex, leading to challenges in managing data, experiencing growth strain, and relying heavily on manual processes. Issues related to customer satisfaction, compliance, integration, and high operational costs further highlight the need for an ERP. Streamlining these aspects with an ERP can enhance efficiency, reduce costs, and position your business for growth.

An ERP system aids business scalability by automating processes, integrating systems, and providing real-time insights. Through streamlined operations and reduced manual efforts, the system ensures efficiency gains as your business expands. Integrated processes and scalable infrastructure support increased workloads seamlessly, allowing for adaptability to changing market conditions. The system’s flexibility and cost optimizations contribute to sustained growth, enabling your business to thrive in dynamic environments.

Whether your current ERP is not fully meeting your needs, is not set up to its full potential, or requires adjustments to align with your evolving business goals, our expertise lies in identifying areas for improvement. We’ll work collaboratively with you to enhance system efficiency, address specific pain points, and ensure that your ERP is optimized to support your business growth and objectives.

Yes, we offer comprehensive data migration services as part of our ERP implementation process to ensure a smooth transition from your existing systems to the new solution.

Yes, our ERP solutions are designed to be scaled. They can adapt to the changing needs and increased demands of your growing business.

We’ll work with your team to seamlessly integrate the ERP system into your team’s daily operations. Our goal is to empower your team to adopt and leverage the new system effectively for optimal performance and efficiency.

We offer continuous monitoring, maintenance, and evaluation services to address any issues promptly. Additionally, we provide updates and adaptations to ensure your ERP system evolves with your business needs.

Almost certainly! We excel in seamless integration with a range of platforms, often resulting in the ability to streamline your operations by reducing the need for multiple platforms. Whether you’re currently e-commerce platforms like WooCommerce, Shopify, or Miva Merchant, or ERP systems such as Netsuite, Oracle, Acumatica, and more, our expertise lies in connecting and integrating these systems. This ensures compatibility and smooth data flow, allowing you to optimize your existing technology stack while enhancing overall operational efficiency.

The implementation timeline varies based on the complexity of your requirements. We tailor our approach to meet your specific needs, ensuring a thorough yet efficient implementation process.

Our pricing is tailored to your specific needs and the scope of the project. We offer transparent and reasonable pricing, ensuring you know what to expect and providing flexibility to accommodate your budget.

Book a Free Consultation

Schedule a consultation today to discover how integrations and automations can transform your business into a streamlined powerhouse of efficiency and growth.