Results & Recommendations

Case Studies & Testimonials

Item: Case Studies
Rating: 5
Author: Ruth Olofson

CLIENT TESTIMONIAL

Meateater Inc. experienced a seamless launch of their ERP system overhaul with no downtime.

MeatEater, Inc. is an outdoor lifestyle company founded by renowned writer and TV personality Steven Rinella. Host of the Netflix show MeatEater and The MeatEater Podcast, Rinella has gained wide popularity with hunters and non-hunters alike through his passion for outdoor adventure and wild foods, as well as his strong commitment to conservation.

The Meateater, Inc. Family of Companies includes:
First Lite – FHF Gear – Phelps Game Calls – Dave Smith Decoys

100 hours

Downtime during development, testing, and relaunch of ERP customizations

1500 +

Staff hours per year saved by automating & optimizing order processing, returns, exchanges and refunds.

0 %

Reliable financial reporting for executives

Goals

Integrate e-commerce platforms into NetSuite ERP swiftly, ensuring no disruption to high-volume sales sites within tight deadlines.
Streamline and enhance reliability of customized e-commerce integrations within the ERP.
Develop ERP customizations for accounting, rectifying existing data inaccuracies.
Consolidate various inventory systems into one chart of accounts for efficient management and reporting.
Offer crucial support for ERP modifications to third-party logistics and fulfillment, guaranteeing smooth order integration.

Approach

Defined work scope and roles, created a comprehensive tech stack diagram, and facilitated efficient planning and team coordination.
Provided strategic guidance to team members, focusing on goals and deadlines while adapting to overcome challenges and simplify systems.
Re-engineered and updated NetSuite ERP customizations for comprehensive e-commerce activities, including orders, returns, and warehouse management.
Ensured development reliability with thorough sandbox and unit testing, along with implementing version control.

Results

Seamlessly launched new e-commerce stores with ERP customizations on time, with no downtime during the critical re-engineering of NetSuite ERP and 3PL integrations.
Effectively managed product movement at the 3PL with minimal downtime, ensuring uninterrupted order delivery.
Provided high-level guidance that significantly expedited development, streamlined the system, and enhanced ERP functionality for customer transactions in new e-commerce settings.
Improved financial data accuracy, thereby restoring executive confidence in financial reporting and overall system reliability.

CLIENT TESTIMONIAL

Investment Software Systems saved thousands of staff hours per year with an ERP revitalization.

For more than 2 decades, Investment Software Systems has provided a variety of services for the publishing industry. They are a one stop shop for order management, payment processing, warehousing, fulfillment, and online hosting of paid subscription content.

500 +

Staff hours per year diverted to higher and better uses.

50 %

Data integrity, zero data loss.

0 %

Reduction in customer service calls and staff time.

Goals

Develop a custom ERP software tailored for business logistics, payment processing, customer service, and drop shipping, addressing the current lack of critical features and meeting the evolving business needs.
Enhance the performance and reliability of the existing custom ERP, significantly reducing the excessive man-hours currently needed for its operation.
Automate customer payment processing, eliminating manual tasks, and efficiently updating multiple websites with payment results to manage customer access to paid content.

Approach

Guided the company in evaluating and upgrading their existing ERP software, while simultaneously modernizing hardware and networking to maintain uninterrupted operations.
Enhanced the custom ERP software with a new integrated development environment, server virtualization, and robust onsite and offsite backups for improved data security.
Streamlined ERP functionality by troubleshooting bugs, integrating new importing and emailing features, and automating website access controls.
Overhauled the database engine and developed multiple secure, seamlessly integrated websites to optimize business operations.

Results

Achieved a 10x increase in ERP operational speed, saving thousands of staff hours yearly, while streamlining website integrations to reduce manual work and customer service calls.
Enhanced bulk email system reliability and maintained nine years of secure, uninterrupted operations across multiple hosted websites.
Simplified development processes and established an integrated development environment, accelerating ERP enhancements and reducing complexity.
Implemented effective backup and restore features, eliminating data loss and ensuring continuous system uptime.

CLIENT TESTIMONIAL

Asheville Mind and Body Achieves Smooth Business Operations and Increased Efficiency with Enhanced Online Presence

As a counseling and wellness firm dedicated to serving adolescent girls and young adult women, Asheville Mind and Body leveraged elevated web presence and systems to enhance their service delivery and operational stability.

Goals

Establish a strong web presence for Asheville Mind and Body to increase awareness of their existence and the services they offer.
Implement technology solutions that would support their business needs, with a preference for managing some aspects autonomously.
Achieve a seamless and easy business operation where client inquiries and bookings are consistently coming in.

Approach

Developed a clear plan for Asheville Mind and Body to establish a strong web presence, ensuring a strategic approach to increase awareness of their services.
Guided the implementation of technology solutions tailored to the business needs of Asheville Mind and Body, emphasizing independence in managing certain aspects.
Fostered a smooth and efficient business operation by providing ongoing support and ensuring that client inquiries and bookings were consistently managed.
Maintained high levels of customer service post-implementation, ensuring quick resolution of any issues.

Results

Developed and implemented efficient and smooth business operations, eliminating previous concerns about client engagement and business growth.
Enhanced Asheville Mind and Body’s operational capabilities and autonomy, allowing for a more active and engaged service provision.
Established a reliable and consistent process for handling business activities, marked by an increase in operational efficiency and income stability.
Delivered exceptional ongoing support and swift issue resolution, fostering a strong sense of reliability and confidence in technology management.

CLIENT TESTIMONIAL

The Farm Re-Launches Rental Business Websites with Enhanced Security, Usability, and Design

The Farm offers distinctive rental accommodations that blend rustic charm with modern comfort. Catering to a diverse clientele, they emphasize a commitment to guest satisfaction and a unique, tranquil retreat experience.

80 %

Website uptime following re-launch.

20 %

Decrease in time spent on website management.

ELIMINATED high website troubleshooting expenses

Goals

Quickly restore and securely re-launch multiple rental business websites following a cyberattack, ensuring minimal downtime and disruption to booking processes.
Enhance website security and quality to prevent future cyber threats, while maintaining user-friendly interfaces for customer bookings and inquiries.
Implement robust on-site and off-site backup systems to safeguard website data against potential future compromises.
Transition website management and credentials back to the client, enabling independent, efficient, and secure handling of their digital assets.

Approach

Conducted a thorough assessment of the compromised websites, identifying key vulnerabilities and areas for improvement, leading to a prioritized action plan for quick and secure restoration.
Selected and implemented advanced hosting solutions and security measures, ensuring robust protection against future cyber threats while maintaining ease of use for website visitors.
Redesigned and modernized the websites, incorporating both aesthetic and functional enhancements to improve user experience and align with current web standards.
Provided comprehensive training and documentation to the client for the new systems and security protocols, enabling smooth transition and independent management of their online presence.

Results

Successfully relaunched all affected websites with enhanced security measures and modern design, resulting in zero downtime and a seamless transition that maintained continuous online presence and booking capabilities.
Significantly improved website security and resilience against cyber threats, leading to a robust online environment with no subsequent security breaches or data compromises.
Enhanced user experience through modernized website designs, which led to an increase in customer satisfaction and engagement, as well as easier navigation and booking processes for clients.
Provided the client with full control and independent management of their websites, ensuring long-term sustainability and efficiency in managing their websites.

What our clients say

From the scoping, to diagramming out our system architecture, to implementing the solution - Benji has very strong attention to detail. His team is extremely professional and offered valuable solutions to our projects that we needed their technical support on. Executed on all promised deliverables and have seen sustained performance from each implemented solution since project completion.

Good People Technologies team member in outdoor workwear, representing hands-on experience, adaptability, and practical problem solving in business technology consulting.

Taggart Spenst

MeatEater, Inc.

When I was fortunate enough to connect with Benji about 10 years ago, he truly saved our operations. We were in a tight IT spot, and with very few prospects for assistance. His willingness and ability to take on a massive OS upgrade in addition to modifications of our customized software was second to none.

Good People Technologies team member working remotely, representing collaborative, people-first business technology consulting and real-world problem solving.

Ruth Olofson

Investment Software
Systems, Inc.

Benji is an incredibly good listener and problem solver. We’d hire him in a heartbeat for problems that are over our skillset. No internal employee could spearhead or execute the task we needed to get done. Benji is the for-hire assassin. His skills and attention to detail is extraordinary.

Creative office mural at Good People Technologies headquarters in Asheville illustrating teamwork and innovative business technology consulting.

Phillip Curry

Astral

Benji was able to tackle any challenge we threw at him, and help us understand the mechanics of his solution. He provided accurate timelines for his work and executed as promised.

Good People Technologies team member, representing experienced business technology consulting and hands-on operational problem solving.

James Trombley

Astral

Knowing that I have Benji in my corner is a very important part of my business. I know that whenever I have issues, it is quickly resolved.

Good People Technologies team member, highlighting experience, trust, and long-term relationships in business technology consulting.

Dave Penrose

Penrose Environmental

Our data is easy to find, our hardware is up to date, and I know our customer data is safe and secure from cyber threats. Benji’s staff has always been helpful, responsive, and there when I needed them. We highly recommend his services.

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Marvin Thomas

Swannanoa Cleaners